Social Media Measurement Standards (Finally!) Established
After 18 months of deliberation, the Conclave has issued the Complete Social Media Measurement Standards for key social media metrics.
The Conclave is a broad coalition of B2B and B2C companies, PR and social media agencies, and industry associations including the Institute for PR, the Council of PR Firms and the International Association for Measurement and Evaluation of Communication (AMEC).
The new standards set by the committee include definitions and best practices for six prominent social media measurement areas:
1. Content and Sourcing
2. Reach and Impressions
3. Engagement and Conversation
5. Opinion and Advocacy
6. Impact and Value
Completing a definition of standards for social media measurement is Perhaps the Most Important Social Media Launch of the Year, notes K.D. Paine, who served as co-leader of the committee. With the new social media measurement standards, PR pros can share intelligent reports to engage stakeholders; connect social media to ROI, business goals and marketing objectives; and integrate social media with sales reports and web analytics to evaluate trends. AMEC reported that the ultimate goal in defining standards was so social media could be measured across the company.
Each committee-approved standard was posted on www.smmstandards.org for review and comments, and was then modified based on public comments. The most recent postings are the standards for Influence and Opinion and Advocacy, which are open for comment until July 31.