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Netpinions 2.0
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Today's most comprehensive and accurate service
to monitor what customers and consumers are saying
about your company and its products

Netpinions Overview

Features

Today, online monitoring of consumer-generated media is the most effective, timely and cost-efficient way to find out what customers and consumers are saying about your company and its brands or products.

By monitoring consumer "buzz" in message boards, forums and discussion groups, you gain up-to-the-minute market intelligence and actionable insights about your products and services — and those of competitors. You better know what consumers are telling each other about products and services. You gain deeper insight into what motivates consumer decisions. You better understand current consumer sentiment. You learn how consumers are reacting to advertising and marketing programs. In short, you gain real insight into what motivates today's customers.

Benefits

  • Unclouded insight into the minds of customers and consumers
  • Measurable and actionable market intelligence about your company, its products, and your competitors
  • Better understanding of consumer purchase decisions.
  • Improved strategic decision-making resulting from better defined, more timely insight into consumer opinion.
  • Early warning of emerging issues, rumors, misinformation and competitive threats
  • Significant competitive advantage


Comprehensive Coverage of Consumer-Generated Media

Features

Each day, CyberAlert's Netpinions service monitors and "clips" more than 55,000+ message boards and forums and 65,000+ Usenet news groups. The major word of mouth media sites monitored by Netpinions contain over 1 million NEW postings each day by more than 5 million individuals.

In covering both consumer and business to business (B2B) topics, Netpinions captures relevant consumer feedback from all industry segments with special focus on technology, financial services, health and medicine, consumer goods and entertainment.

Upon client request, CyberAlert will add specific message boards or forums to our media list for daily monitoring and word-of-mouth research.

For unsurpassed consumer coverage, Netpinions can be combined with CyberAlert's BlogSquirrel service that monitors the new content in over 5 million consumer blogs each day.

Benefits

  • In-depth coverage of consumer-generated media discussion for better market intelligence.
  • Early warning of emerging issues about specific products and brands
  • Convenience of one-stop, fully-integrated monitoring of consumer discussion on your desktop


Automated Monitoring and "Reading" of Consumer Discussion

Features

Netpinions' fully-automated intelligent agents "read" every word in over 2 million consumer postings each day in 100,000+ consumer generated media sites.

The Netpinions software monitors far more consumer discussion each day than any team of human readers could possibly read. Netpinions "reads" immeasurably faster and more accurately than human readers. The overall result is a buzz monitoring service that easily outperforms in-house staff monitoring of consumer discussion on the Internet (and costs less).

Benefits

  • Fewer missed postings: Automated software doesn't miss references that human readers do
  • Wider Breadth of Monitoring: Ability to monitor more consumer discussion Web sites than could be done manually by staff — and in much less time
  • More frequent monitoring for more up-to-date results than you can achieve manually with staff
  • Frees up staff time to focus on more important analysis tasks. Netpinions saves up to 85% of the time staff may be spending in monitoring word-of-mouth on the Internet.


Customized Search and Media Profiles

Features

Netpinions is fully customizable to your specific business intelligence requirements, identifying and capturing only those consumer postings relevant to your business. You select your key words or phrases and customize the search set to your market intelligence needs:
  • Full Boolean queries using multiple operands including AND, OR, NEAR, and BUT NOT.
  • Up to 15 search terms
  • Custom software to eliminate unwanted versions of words
  • Triple filtering of all clips for unsurpassed accuracy
  • Easily change search specifications
Track full threads of postings that appear after the posting that contains your key word.

Benefits

  • Only the market intelligence you really want and need; no duplicate postings; few if any unwanted postings
  • Substantially reduce staff time needed to review clipped postings
  • Increased staff productivity


Same Day or Overnight Delivery - E-mail, Website, XML

Features

Netpinions is today's most timely market intelligence service, delivering all clipped postings found during the previous 24 hours via e-mail before you arrive to work the next day. Delivery of clipped postings in other formats including various flavors of XML is available upon request.

Benefits

  • Be completely up to date on what consumers are saying about your company, its products and competitors
  • Gain earlier insight to developing issues, enabling you to respond quicker and more effectively; avoid being blind-sided by emerging issues.
  • No additional cost for next morning delivery

Click Here for Order Form


Detailed Web Data

Features

CyberAlert provides the industry's most detailed readership data. For each consumer discussion Web site, CyberAlert provides the site's web rank, news rank, total national opportunities to see (equivalent of print circulation), and print circulation.

More >

Benefits

  • Ability to better measure reach and impact of postings in consumer discussion Web sites


Digital Clip Book - Electronic Storage and Search

Features

The CyberAlert 5.0 news monitoring and clipping service includes a password-protected digital database containing the full-text of all your consumer postings for as long as you are a client. Organized into easy-to-use folders that you specify, CyberAlert's powerful Digital Clip Book™ enables you to effortlessly review, sort, search, annotate, cross-reference, circulate and analyze the market intelligence you receive in your consumer postings. The Digital Clip Book requires only a standard Web browser; no special software required.

Benefits

  • Anytime, anywhere access to all consumer postings by up to 5 individuals you authorize
  • Time-saving electronic searches for much faster retrieval and analysis of consumer postings
  • Easily imported into data mining, content analysis and knowledge management software tools.


Superior Technology

Features

With its revolutionary software and up-to-the-minute 64-bit hardware and data storage systems located in one of the nation's most advanced Internet hosting facilities, CyberAlert has provided extraordinarily reliable news and consumer discussion monitoring service since 1997 for thousands of corporations, not-for-profit organizations, and government agencies throughout the world.

Since the launch of its media monitoring services, CyberAlert has employed a process of continuous software improvement using client input to enhance media coverage, add features and upgrade functionality on an on-going basis.

Benefits

  • Exceptionally dependable daily service 7/365
  • Safety of RAID backup and secure environment for all client data
  • Security of using market-leading service with continuous updates
  • Easy to Use: No special desktop software required by client; access all records with your desktop Internet browser. No special training required.


Unmatched Customer Service

Features

The CyberAlert system and staff are extremely flexible in meeting custom requirements of clients.

CyberAlert's phones are answered by humans so that you're immediately connected to our extraordinarily responsive customer service staff — and they'll do whatever it takes to meet your media monitoring requirements.

Most importantly, every member of our staff will always do what's best for you.

Benefits

  • Expert assistance in setting up your search specification to produce optimal results in monitoring consumer "buzz".
  • Immediate set-up of your order with next-day delivery of your first clipped consumer commentary.
  • On the spot changes in search profiles.
  • Well-maintained list of consumer-generated media, continually updated and customized to meet customer requests.
  • Round-the-clock service access for monitoring emergencies or crisis.


Best Value in Media Monitoring
Features
Simple, convenient pricing
  • One low, fixed monthly fee
  • Immediate set-up of your order with next-day delivery of your first clips
  • Absolutely no per clip fees
  • No extra charges per search term
  • No hidden charges
  • Monthly billing; no annual contract
Netpinions represents today's best value in consumer discussion monitoring.

Click Here for Pricing Information

Benefits

  • Lower your costs for gathering market intelligence in consumer discussion Web sites.
  • Fixed monthly costs; no surprises; no billing hassles

Click Here for Order Form




Click Here for Product Brochure and Pricing Information

Click Here for No-Risk 14-day Free Trial

Call Now

The ultimate benefit:
Vastly improved monitoring of what consumers
are saying about your company and its products —
at substantially lower cost.



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